You can pay using a Visa, MasterCard and American Express card issued by a U.S. financial institution.
Credit card payments are processed on the day that your order is placed.
If you’re having trouble submitting your payment information to complete your order, it could be for a variety of reasons. For security purposes, we are unable to assist or tell you the specific reason(s) why a particular transaction may be failing to process, but rather suggest you examine/consider the checklist below:
Enter the entire credit card number with NO spaces or dashes.
Check that you’ve entered the correct expiration date (and that the card isn’t expired).
Be sure you’re using the correct credit card Security Code (3 digits on back of Visa or Mastercard; 4 digits on front of American Express).
Use the correct billing name/address associated with the credit card.
Privacy Policy
This Privacy Policy applies to information we collect when you use www.sunraisedfoods.com and any other websites, mobile applications (“app(s)”), or services that post a link to this Privacy Policy (collectively, the “Service”). This Privacy Policy describes how Sun Raised Foods collect, use and share Service-related information about you. This Privacy Policy does not apply to information or data about you collected as received outside of the Service except to the extent it is combined with information or data collected by us via the Service.
By using our Service, you agree to our Terms of Service and consent to our collection, use and disclosure practices, and other activities as described in this Privacy Policy..
Collection of Information
Information You Provide to Us
We collect information you provide directly to us via the Service, such as when you register, create an account profile, subscribe to our emails, mobile messages, push notifications, or social media notifications, post on our forums or blogs, participate in a sweepstakes, contest, promotion, survey, or poll, communicate with us, shop our online store, order physical or digital gift cards, request customer support, apply for a job or otherwise communicate with us through the Service.
The types of information we may collect includes Personal Information/Personal Data. "Personal Information/Personal Data" is information that can be used to identify you (whether alone or in combination), such as your first and last name, email address, zip code/post code, billing address, shipping address, phone number, payment card information, user name and password, photo, and any other personally identifiable information you choose to provide. It also may include sensitive information, such as health and family information. As permitted by applicable law, unless otherwise provided in this Privacy Policy or in our statements at the point of collection, (i) non-Personal Information/ Personal Data (“non-personal information”) may be used and shared without obligation to you; and (ii) Personal Information/Personal Data may be de-identifiable or otherwise made into non-personal information. We may give you the opportunity to provide us with information about you, your family and your interests in your account profile and otherwise, which if not linked to your Personal Information/Personal Data would be non-personal information. However, to the extent we combine this with your Personal Information/Personal Data collected via the Service, we will treat that combine data as Personal Information/Personal Data under this Privacy Policy.
Information We Collect Automatically
We, our service providers and Third Party Services (defined below) may automatically collect certain information about you when you access or use our Service. This information, which may in some cases be considered Personal Information/Personal Data under applicable law, may include demographic information; IP address; browser/device/hardware type; operating system characteristics; information about your use of our Service; and data regarding network connected hardware (e.g., computer or mobile device), such as unique device identifiers, type, model, version, MAC address, device or session ID, error related data status, capability, confirmation, functionality, performance data, and connection type. This information may also include clickstream data, which is information about the page-by-page paths you take as you browse through the Service.
The methods that we, our service providers and Third Party Services may use to automatically collect such information in connection with our Service include:
Log Information: Information about your use of our Service, such as the type of browser you use, access times, pages viewed, your IP address and the referring link through which you accessed our Service.
Information Collected by Cookies and Other Tracking Technologies: We and third parties may use cookies, web beacons (also known as "tracking pixels") and other currently now existing or hereafter developed tracking technologies (“Tracking Technologies”) to collect information about you when you interact with our Service or emails, or third party sites and services, including information about your browsing and purchasing behavior. We and third parties may combine this information with other information about you and use it for various purposes, such as improving our Service and your online experience, providing you with more relevant content, offers and ads, recognizing you across devices, understanding which areas and features of our Service are popular, counting visits, understanding campaign effectiveness, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked, detecting and preventing fraud and misuse, and for other business purposes. Tracking Technologies you may encounter in connection with the Service include:
Cookies: Cookies are data files that are placed on a computer when it is used to visit a website. These cookies may be used for many purposes, including, without limitation, tracking user preferences or web pages visited while using our Service. Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies, but note that doing so does not necessarily affect third party flash cookies used in connection with our Service
In-App Tracking Methods: There are a variety of Tracking Technologies that may be included in mobile applications, and these are not browser-based like cookies and cannot be controlled by browser settings. Some use device identifier, or other identifiers such as “Ad IDs” to associate app user activity to a particular app and to track user activity across apps and/or devices.
Information we automatically collect about you, such as how you interact with our Service, may be combined with your Personal Information/Personal Data. To the extent we associate any such automatically-collected information with Personal Information/Personal Data about you collected via the Service, we will treat the combined information as Personal Information/Personal Data under this Privacy Policy.
We, our service providers and other third parties may associate Tracking Technologies with your device when you visit the Service that permits tracking of your online activities across time and different services, and associate different devices you use, for purposes including to send you product promotions that are aligned with your purchase trends and/or interests identified through automatically-collected information.
Use of Information
We may use your Personal Information/Personal Data for various purposes, including to:
Facilitate and improve your online experience;
Process your registration with our Service, including verifying that your email address(es) are active and valid;
Manage your online account(s), including purchases, orders, payments, returns, exchanges, and forum and blog posts;
Respond to your comments, questions and requests and provide customer service;
Send you technical notices, updates, security alerts and support and administrative messages;
Communicate with you about products, services, offers, promotions, coupons, newsletters, rewards and events and provide news and information we think will be of interest to you
Improve our Service
Personalize your online experience and provide advertisements, content or features that match your profile and interests;
Monitor and analyze trends, usage and activities;
Process and deliver contest, promotion and sweepstakes entries and rewards;
Contact you regarding your use of our Service and, in our discretion, changes to our policies;
Prevent fraudulent transactions and monitor against threats;
Carry out any other purpose to the extent not prohibited by applicable law and not inconsistent with our statements disclosed elsewhere in this Privacy Policy or at the time you provide your Personal Information/Personal Data; and
With your consent or at your direction.
In our sole discretion, we may also use aggregated and other non-personal information as permitted by applicable laws.
Sharing of Information
Our agents, vendors, consultants and other service providers (“service providers”) may have access to, or receive from us, your Personal Information/Personal Data, and other information about you, to carry out work on our behalf; however, we do not authorize our service providers to use your Personal Information/Personal Data for any purpose other than to provide this assistance.
In addition, we may share Personal Information/Personal Data about you as follows:
With our business partners, affiliates and other third parties for purposes of sending their own marketing unless you are a California customer and you opt out of this type of sharing as set forth in Your California Privacy Rights
To the maximum extent permitted by applicable law, in response to i) subpoenas or other legal process or if in our good faith opinion such disclosure is required or permitted by law; or (ii) at the request of governmental authorities conducting an investigation;
To defend the Terms of Service or other policies applicable to our Service;
To protect the rights, property, life, health, security and safety of us or any third party;
To the maximum extent permitted by applicable law, we may also use IP addresses, mobile device identifiers or any other information we collect to identify users, and may do so in cooperation with copyright owners, Internet service providers, wireless service providers or law enforcement agencies in our discretion. As permitted by applicable law, such disclosures may be carried out without notice to you;
With our affiliates for their business purposes;
Your redemption of digital coupons with our suppliers;
In connection with, or during negotiations of, any proposed or actual merger, purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, amalgamation or any other type of acquisition of all or any portion of Sun Raised Foods assets, financing, disposal, conveyance or transfer of all or a portion of our business to another company;
To Third Party Services that interact with our Service, in connection with such interactions;
For other purposes to the extent not prohibited by applicable law and not inconsistent with our statements disclosed elsewhere in this Privacy Policy, or at the time you provide your Personal Information/Personal Data; and
With your consent or at your direction.
Sweepstakes, Contests, Surveys, Polls, and Promotions
We may offer sweepstakes, contests, surveys, polls, and other promotions (each, a “Promotion”) that may require registration or for you to submit Personal Information/Personal Data. These Promotions are strictly voluntary. If you choose to enter a Promotion, your Personal Information/Personal Data may be disclosed to third parties in connection with the administration of such Promotion, such as in connection with winner selection, prize fulfilment, and as required by law, such as on a winners list. By entering a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor and/or other parties to use your name, voice and/or likeness in advertising or marketing materials. Sun Raised Farms may offer opportunities to enter a contest or sweepstakes or other feature that we offer jointly with a third party. As a result of your participation in such feature, your information may be shared with the third party that is jointly offering the feature, which will be disclosed at the time your information is collected.
Third Party Services
The Service may contain hyperlinks to other websites or locations, including the career, gift card and online shopping sections of our Service, and plug-ins (e.g. Social Features discussed in the next section), third party Tracking Technologies and other third party applications and content made available on or via our Service, that are operated by third parties ("Third Party Service(s)"). We make no representations and accept no responsibility or liability regarding the policies or business practices of such Third Party Services and encourage you to familiarize yourself with their privacy policies before accessing them or otherwise providing them with your Personal Information/Personal Data. In some cases we and Third Party Services may each post terms and policies on a Third Party Service, in which case our terms and policies govern us and the Third Party Service operator’s terms and policies govern them.
Except to the extent we combine information we receive from Third-Party Services with Personal Information/Personal Data we ourselves have collected via the Service, data obtained by us from a third party, even in association with the Service, is not subject to our limitations regarding Personal Information/Personal Data under this Privacy Policy, however such data remains subject to any restrictions imposed on us by the third party, if any. Otherwise, the information collected, stored, and shared by third parties remains subject to their privacy policies and practices, including whether they continue to share information with us, the types of information shared, and your choices on what is visible to others on Third Party Services. You should read the privacy policy of each Third Party Service as these Third Party Services may use their own cookies, web beacons and other Tracking Technology to independently collect information about you. In addition, these Third Party Services may solicit Personal Information/Personal Data from you.
Social Features
Certain functionality in connection with the Service is specifically designed to permit social and other interactions that you initiate between the Service and Third Party Services, including third party social networks (“Social Features”). Examples of Social Features include enabling you to transmit content to the Service from your account on a Third Party Service; to “like” or “share” our Service content to Third Party Services; to log-in to the Service using your username and password for a Third Party Service; and to otherwise connect our Service to Third Party Service.
If you choose to use Social Features, information you post or provide access to, including User Content, may be publicly displayed on our Service or by the provider of the Social Feature that you use. Similarly, if you post information on a third party platform, site, application or service that references our Service (e.g., by using a hashtag associated with Sun Raised Farms in a tweet or status update), your post may be published also on our Service, which will be treated as User Content. Also, both Sun Raised Farms and the third party may have access to certain information about you and your use of our Service and the Third Party Service. In addition, we may receive information about you if other users of a Third Party Service give us access to their profiles and you are one of their “connections,” or information about you is otherwise accessible through your “connections’” web pages, profile pages, or similar pages on the Third Party Service.
Your Choices
Promotional Communications
You can opt out of receiving promotional email communications from us at any time by following the instructions provided in those communications, by logging into your account and adjusting these settings yourself or email us.
Data Security
We take reasonable steps to have physical, electronic and procedural safeguards in place to help protect your Personal Information/Personal Data. This may include, in appropriate circumstances, use of Secure Socket Layer (SSL) encryption. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information/Personal Data, we cannot guarantee or warrant the security of any information collected through our Service.
Changes to This Privacy Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy.
